1. General
The following terms and conditions are effective as of October1 2021.
We want our customers to have the best possible experience each time they shop with us. For this reason, it’s important that we always offer reasonable terms and clearly explain what does and does not apply.
These general terms and conditions apply to all purchases from Cavaliere AB (corporate identity number: 556541-8653). A requirement for buying Cavalieres products via www.cavaliere.se or www.studio73.se is that you are 18 years of age or older.
By using cavaliere.se or studio73.se and/or placing an order with us, you accept the terms as stated in this document. Please make sure you have read and understood these terms before placing your order.
Should there be any discrepancies between our general terms and conditions and compulsory legislation, the law takes precedence. A prerequisite of this is that you the customer are an individual private client and are buying for personal use.
We reserve the right to change these terms and conditions as required without notifying you in advance. The version of the terms and conditions that applies to each order is the version available at cavaliere.se or studio73.se at the time the order is placed.
2. Ordering
We place considerable emphasis on offering secure payment options and reliable deliveries. Once Cavaliere has received your order, an order confirmation will be sent to the e-mail address you provided when you placed your order.
The binding agreement between you and us comes into effect when we send an order confirmation to you by e-mail. These general terms and conditions form part of this agreement. If it is not possible for Cavaliere to deliver your order for any reason, we will contact you as soon as possible. Wherever possible, we will offer you an alternative solution. If you accept our proposed alternative solution, a binding agreement will come into effect.
Shop with confidence with the right to cancel
If you change your mind, you can cancel your order. To change your order, contact Cavaliere and state your order number. We must receive your cancellation before your order has been packed.
3. Prices and fees
Prices are stated in local currency including VAT at the current rate.
Fee for uncollected shipments.
If you do not collect your order, we will charge a fee of SEK 299, including VAT. This fee is necessary to cover shipping and handling costs. Please note that if you do not accept or collect your order, this is not considered to mean that you have notified us that you are cancelling your purchase. Please see point 8 Right of withdrawal and exchange below for more information.
Promotions
Promotions and special offers advertised at cavaliere.se or studio73.se are valid for as long as stocks last.
4. Products and range
All the products we offer at cavaliere.se or studio73.se are tailored for use on the Swedish market. This means, for example, that the products meet Swedish environmental requirements and safety regulations, as well as current EU regulations and laws about the use of chemicals (REACH).
Color reproduction of product images
The product images shown at cavaliere.se or studio73.se should reflect the color and other properties of the product in the most realistic way possible. Since color reproduction can vary depending on the type of monitor used to view the website or depending on the calibration of the screen, we cannot guarantee that the colors you see on your screen exactly reflect the colors of the products.
5. Payment
Cavaliere always wants to offer you the easiest, most secure payment methods possible.
6. Fulfillment
Cavaliere will start to fulfill the agreement once you receive your order confirmation. Cavaliere will have fulfilled its side of the agreement once delivery of the ordered products is complete, and the products are in your possession. You, the customer, will have fulfilled your side of the agreement once you have received the delivery and paid for your products as agreed.
7. Delivery
Cavaliere deliver directly to the address you provided when placing your order. Cavaliere ships orders every working day, so delivery times are calculated from the next working day.
Shipping costs:
Cavaliere offers free standard delivery no matter what you order.
Delivery times:
As the order confirmation sent to you by e-mail.
During peak periods, such as during sales, it may take longer to deliver your order. We nevertheless work hard to give you the best possible experience.
Transfer of risk
Cavaliere assumes the shipping risk until your order has reached you.
8. Right of withdrawal and exchange
Right of withdrawal
If you enter into this agreement as an individual private client, you have the right to withdraw from this agreement in accordance with local regulations on distance selling. This right of withdrawal does not apply to business-to-business transactions.
The right of withdrawal is valid for 60 days. This period is calculated from the date you receive the product(s). For the right of withdrawal to apply, the products in your order must be returned in the same condition in which they were received. This means that you must not have used the products to a greater extent than required to check the size, fit, etc.
Once Cavaliere receives your return, Cavaliere will refund what you have paid within 20 days. Should you return fewer products than what you originally ordered, Cavaliere will refund the cost of only the product(s) you return.
Please note that products that have been specially made or altered at your request or otherwise customized are not included in this right of withdrawal.
Exchange
We do not currently exchange products. If, for example, you order the wrong size and want to change it, you must first return the incorrect size and then place a new order.
Please see point 10 Returns below for information on the returns procedure when returning products.
9. Complaints and warranty
Complaints
If you have purchased a product as a private customer, you can raise a complaint about the product if it is defective. Your right to complain covers defects present when you receive the product and is valid for one year from when you receive the product. Your right to complain also covers defects caused during the transport of the product to you. A product that is different to what has been agreed between you and Cavaliere or is otherwise faulty may also be deemed to be defective. Defects due to damage caused by you are not considered to be defects present when you receive the product.
If you raise a complaint regarding a defective product more than six months after you received the product, you are also responsible for proving that the defect was present when you received the product. Consequently, Cavaliere recommends that you always inspect the products when they are delivered and contact us to report any defects as soon as possible. Quality is important to us, as is your being satisfied with Cavaliere’s products. When raising a complaint about a defective product, you are firstly entitled to have the defect rectified, or else to receive a non-defective product. In some cases, you are entitled to withdraw from the agreement and get back what you paid. If your complaint is upheld, you will not be liable for any costs arising from the complaint. For example, the cost of returning a defective product will be reimbursed by Cavaliere. Please note: You should seek to minimize any costs that arise in the case of a defective product.
Contact details for complaints
E-mail: info@cavaliere.se
Returns in case of a complaint
Please contact Cavaliere to arrange the return of defective products or materials.
10. Returns
When returning products to Cavaliere, the products must be packaged so as to protect them during transport. Cavaliere therefore requires you to package the products in the same way and using the same or similar packaging as when the products were delivered to you. If you have packaged the products improperly and they are damaged during transport to Cavaliere, you are responsible for the damage.
Fees
Returns at withdrawal are always free of charge for exchange. Return cost is a fee of 80 SEK
Refunds
We will refund your money within 20 days of Cavaliere receiving the shipment back from you when you exercise your right of withdrawal, or if a refund is agreed in the case of a complaint.
11. Reservations
Reservation for cancellation of agreement
Cavaliere reserves the right to rescind the agreement if the customer has acted in bad faith if the customer was aware of or should have recognized errors, such as errors relating to information, pricing, or quantity, etc. at cavaliere.se or studio73.se. If this right is invoked, the customer is not entitled to damages or other compensation from Cavaliere.
Reservation for changes
Cavaliere reserves the right to amend the content of cavaliere.se or studio73.se without providing prior notice. This includes, but is not limited to, the product range, prices, and promotions. Any such amendments do not affect any agreement that you and Cavaliere have already entered.
12. Limitation of liability
Force majeure
Cavaliere has the right to postpone the timing of its fulfillment under this agreement or to terminate its obligations under this agreement without any obligation to compensate you as a customer in the event of the action or omission of a public authority, new legislation, labor conflict, war or act of war, significant public disorder, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident, or other circumstances outside of Cavaliere’s control and which Cavaliere could not reasonably have overcome or foreseen.
External links
Cavaliere is not responsible for any damage or issues with a customer’s hardware or software arising from the customer’s use of external links published at Cavalier.se or Studio73.se
Reservation for price fluctuations, other barriers to trade, and changes to taxes and fees Cavaliere reserves the right to terminate the agreement in the event of price fluctuations, other barriers to trade such as a lack of raw materials or necessary components, or changes to taxes and fees that are of significance to the agreement that render Cavaliere unable to fulfill its obligations under this agreement. Should this occur, you will not be entitled to damages or other compensation from Cavaliere.
Reservation for delivery delays outside of Cavaliere’s control
If a delivery is delayed due to circumstances outside of Cavaliere’s control, Cavaliere will not be considered liable for damages due to this delay. Should this occur, the customer is not entitled to damages or other compensation from Cavaliere unless otherwise specifically agreed between Cavaliere and the customer or pursuant to a provision in compulsory legislation.
Cavaliere does not waive its liability for incorrect information knowingly provided by either an Cavaliere employee or another representative on Cavaliere’s behalf at the time this agreement is entered.
Cavaliere is not liable for indirect loss or damage, such as lost earnings or lost business opportunities, or for the failure to deliver the goods or fulfill any of Cavaliere’s other obligations under these terms and conditions if this is due to circumstances outside of Cavaliere’s control, which include but are not limited to fires, floods, storms, riots or similar disturbances, war, nuclear accidents, or terrorism.
Cavaliere’s maximum liability to you for any damage or losses arising in connection with your order at Cavaliere.se or Studio73.se is limited to the total amount of your order.
13. Miscellaneous
Police reports
Cavaliere routinely files police reports for all fraud and attempted fraud.
Discrepancies between different versions of written material
If there are discrepancies between different versions of written material, the information published most recently is deemed to take precedence. This does not, however, apply to information that is clearly incorrect or misleading when comparing the different versions.
Intellectual property rights, logos, and trademarks
All material published at Cavaliere.se or Studio73.se, including software, logos, sound files, trademarks, text, and images, is protected by intellectual property law. This protection means that the material may not be used without the permission of the rights holder. The material may not be copied or otherwise transferred to a third party without Cavaliere’s written consent.
Purpose of the information
All information at Cavaliere.se or Studio73.se, regardless of its content, is published solely for informational purposes to enable visitors to use the website. Consequently, Cavaliere is not liable for any consequential damages that may arise from this information being inaccurate or used for a purpose other than that stated above.
Due to the high cost of litigation, you agree to the following dispute resolution procedure: In the event of any controversy, claim, action or dispute arising out of or related to any transaction conducted on www.Cavaliere.se or www.Studio73.se, or the breach, enforcement, interpretation, or validity of these Terms and Conditions ("dispute"), you shall first try in good faith to settle the dispute by providing written notice to Cavaliere by email describing the facts and circumstances (including any relevant documentation) of the dispute, and allowing Cavaliere 30 days from the date of emailing to respond. Notice shall be sent to: info@cavaliere.se
14. Privacy Statement
Organization and contact information Cavaliere AB (“Cavaliere”) is the data controller for the personal
data processed within the framework of our business. Cavaliere cares about its customers, partners,
suppliers etc. and your integrity. Cavaliere therefore commits to respect and protect your personal data in
accordance with the applicable laws and regulations. Should you have any questions regarding your
personal data at Cavaliere please contact:
info@cavaliere.se
Information that we store It is important that you know what personal data we collect and store and how
we store it. Cavaliere can collect personal data in the following ways:
You can directly or indirectly provide Cavaliere with personal data through emails or digital products.
Information that Cavaliere might gather is for example:
Name, corporate name, your contact information, information relating to billing and any other information
you might provide to Cavaliere.
Purpose and legal basis for the data processing; The processing can be based on legitimate interest, for
example when you are a client, customer, partner, service provider etc. Or when there’s an agreement
between Cavaliere and your employer for example.
The purpose of processing your data is it fulfill Cavaliere’s obligations in any agreement or business
relationship.
Data processors Cavaliere will not share your data, without your consent to a third party (data
processor), unless Cavaliere is obliged by law or if it is necessary to fulfill legal, contractual, or business
obligations. All data processors of Cavaliere have signed data protection agreements.
Deletion of data Cavaliere stores the data if there’s a business relationship or other legal obligation to
store. Cavaliere actively deletes old data at regular intervals. Cavaliere protects your data through
technical and organizational safeguards. We encrypt data, and when we transfer data to third parties, we
do so based on written data processing agreements, and where applicable due to transfer to third
countries, through data transfer agreements based on model clauses adopted by the European
Commission.
You have the right to get information when and how your personal data are being processed and have
control over your information. You also have the right to have your information corrected if our
data for any reason is wrong, in certain instances you also have the right to have the data deleted or
blocked. You also have the right to have the data moved or take out your information.
Any request will be processed as soon as possible, latest within 30 days.
The data controller is Cavaliere AB, Bäckeskogsgatan 2, 504 68 Borås, Sweden. For any questions,
objections or requests please contact us at info@cavaliere.se
This information was last updated 22-05-05
15. Company information
Cavaliere AB has its registered office in Borås.
Registered office: Bäckeskogsgatan 2
SE-504 68 BORÅS, Sweden
Corporate identity number: 556541-8653
VAT registration number: SE 556541-8653